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📋 Description

  • Grow and manage regional customer support team
  • Team development and recruiting new members
  • Manage performance and career development of the team
  • Monitor Zendesk workflows and ensure quality
  • Coordinate with R&D, CSM and Sales for cohesive experience
  • Weekly/monthly reporting and KPI tracking

🎯 Requirements

  • 2+ years in L1/L2 management in a software company
  • 8+ years in customer support
  • Deep understanding of startup support processes
  • Experience hiring and managing tech pre-sales and support teams
  • Experience with Zendesk, Jira, Confluence, AmoCRM
  • Ability to communicate with senior executives

🎁 Benefits

  • Remote work from anywhere in the world
  • Fully remote team
  • Weekdays 10 AM to 7 PM MSK
  • Stable salary, commissions
  • Stock option plan
  • Days off and vacations
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