Lead the Operations function for Melio CX teams to align with priorities and customer needs.
Develop and execute scalable CX operational strategies and processes.
Own performance metrics, reporting, and insights to drive decisions.
Partner with CX Analytics to build dashboards on customer outcomes and health.
Oversee Workforce Management, Quality Assurance, and CX Systems Operations.
Drive process improvements and operational innovation across teams.

🎯 Requirements

Strategic operational leadership translating priorities into scalable models.
Strong business acumen linking operations to customer and commercial outcomes.
Exceptional stakeholder management across levels of the organisation.
Analytical, data-driven decision making with problem solving.
Experience leading change, transformation and continuous improvement.
Customer-focused with ability to balance strategy and hands-on execution.

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