Head of Deployment and Support - LIMS

📋 Description

• Implement a service delivery culture as well as critical and business value add service management
• Managing a team of support & deployment engineers, cloud and infrastructure engineers
• Regular notification to senior leadership of current status and business impact during major
• Prepare Post incident document along with technical teams to assist to identify the root cause of
• Have insight into application related IT infrastructure patterns in multiple European Countries
• Develop and maintain relationships with internal and external partners to maximize value

🎯 Requirements

• Bachelor's degree (or equivalent) in Computer Science, Engineering, Life Sciences, Biology
• 5 or more years of experience in service management and/or roll outs
• Leadership experience
• Proficiency with applicable service management tools, project management tools and technology
• Working Knowledge of BMC Helix, Azure DevOps Services, Trello or JIRA
• Knowledge of agile frameworks

🎁 Benefits

• Stable employment - a company that is a leader in its field
• Package of necessary tools for work - phone, laptop
• Opportunities for development
• Work in an international company
• Work in hybrid mode - 3 days of work from the office each week