Head of Design, Unified Service Platform

📋 Description

• Lead, coach, and grow a three-designer team (product & conversation design).
• Own design direction across USP; set vision and outcomes.
• Stay hands-on as a player-coach; prototype the hardest flows.
• Represent design on the USP quartet; co-lead with PM, Eng, Data.
• Set the AI-native design standard; decide when AI outputs ship or handoff.
• Guide end-to-end service design: journey mapping, blueprinting, handoffs.

🎯 Requirements

• Experience leading and growing product designers.
• Leadership in ambiguity; set direction and high craft bar.
• AI-product judgment in consequential domains; shipped AI experiences.
• Service design depth: journey mapping and two-sided product handoffs.
• Hands-on AI fluency; use AI-native tools and raise team fluency.
• 12+ years in design; 5+ years managing designers in B2B SaaS.

🎁 Benefits

• Equity (RSUs) and Total Rewards philosophy.
• Office locations in Denver, SF, NYC; hybrid schedule (2-3 in office).
• Remote-friendly options for many locations.
• Inclusive, equal-opportunity employer.
• AI-native design focus and access to AI tools.