Head of Digital and Scaled Customer Success

📋 Description

• Define and own scale and digital CS strategy
• Design digital success programs and self-serve onboarding
• Build AI-powered engagement plays with Product collaboration
• Accelerate customer time-to-value through strategic plays
• Establish metrics frameworks and instrumentation
• Lead cross-functional vision and develop a high-leverage team

🎯 Requirements

• 7-10+ years in Customer Success or client-facing leadership in SaaS
• Proven track record building and scaling digital or programmatic CS
• Experience creating metrics, leading indicators, and data-driven experiments
• Strong cross-functional partnership with Product, Marketing, Operations
• Advisor for complex customer issues, with strong problem-solving
• Experience mentoring high-performing teams and scalable operating models

🎁 Benefits

• Mental health, wellness and fitness benefits
• Career coaching and support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options for dietary preferences