Head of Fraud Operations (Banking)

📋 Description

• Lead and scale multiple fraud operations teams spanning Cash & Banking, Investments &amp
• Oversee a client-facing investigations function, ensuring teams manage customer relationships
• Own operational performance across investigation queues, including capacity planning, service-level
• Apply deep knowledge of banking payment rails, including EFTs, Real-Time Rail transactions, wires
• Partner closely with Product, Engineering, and Analytics teams to implement preventative controls
• Optimize operational workflows through automation, AI-enabled tools, and data-driven analysis while

🎯 Requirements

• 7+ years of experience leading fraud operations and investigations within financial services
• Deep expertise in banking fraud mechanics and payment rails, particularly EFT, Real-Time Rail
• 5+ years of direct experience managing and scaling multi-level operational teams, including
• Demonstrated experience managing high-volume investigation queues, service-level metrics, capacity
• Proven ability to take ownership of an existing high-volume operation and materially improve time
• Strong understanding of case-level operational mechanics, including the ability to identify where

🎁 Benefits

• Base salary of CAD $155,000–$175,000, with potential consideration above the range for exceptional
• Equity compensation for permanent employees.
• Clear job levels and market-based salary bands designed to support consistent and competitive
• Comprehensive health benefits and life insurance.
• Long-term group savings program with employer matching.
• 20 vacation days per year.