Head of Fulfillment and Merchandising

📋 Description

• Own the end-to-end redemption and fulfillment process, including order intake, vendor routing
• Manage third-party logistics providers and fulfillment vendors against service-level agreements
• Develop and maintain operational playbooks, customer support resources, and escalation procedures
• Establish reliable processes for out-of-stock products, rejected orders, lost or damaged shipments
• Collaborate with Risk to review redemptions efficiently, ensuring legitimate customers receive
• Partner with Finance to reconcile vendor invoices, reserves, and monthly fulfillment costs

🎯 Requirements

• At least 6 years of experience in e-commerce operations, fulfillment, marketplace operations, or
• Hands-on experience managing product merchandising, catalogs, assortment planning, or product
• Proven experience managing third-party logistics providers, drop-shipping operations, or vendor
• Demonstrated ability to negotiate vendor contracts, commercial terms, pricing, and service
• Strong process-oriented thinking, with the ability to identify root causes, eliminate recurring
• Comfort working with spreadsheets, dashboards, and performance metrics to guide decisions and

🎁 Benefits

• Remote work flexibility, with the ability to work from anywhere in the United States.
• Part-time employment arrangement.
• An opportunity to establish and shape a new fulfillment and merchandising function, with meaningful
• Scope for professional growth and increased leadership responsibilities as the business and
• The opportunity to build and lead a lean team as the function scales.
• Cross-functional collaboration with teams spanning Product, Customer Support, Engineering, Risk