Head of Global Enterprise Customer Success

📋 Description

• Own outcomes across enterprise accounts: deployments, adoption, retention, expansion.
• Build relationships with C-suite leaders at the world's largest hotel brands.
• Serve as executive sponsor, manage relationships, mitigate risk, resolve escalations.
• Lead and develop a high-performing CS and Implementation team, fostering accountability.
• Partner with Enterprise Sales for seamless handoffs from sales to implementation.
• Develop strategic account plans aligning objectives with Canary's roadmap and growth.

🎯 Requirements

• 10+ years in Customer Success, Strategic Account Management, or related B2B SaaS.
• 5+ years leading and developing high-performing teams.
• Proven executive relationship owner for Fortune 500 or large enterprises.
• Led complex multi-product enterprise deployments end-to-end.
• Strong executive presence with superb communication and negotiation.
• Experience partnering cross-functionally with Sales, Product, Eng, Support.

🎁 Benefits

• Stock option grant subject to board approval.
• Canary Days: monthly company-wide days off.
• Self Improvement Club with a personal goal budget.
• Professional Development Chats with budget for cross-functional learning.
• Travel Reimbursement to NYC/SF/Dallas offices with stipend.
• Personal Travel Reimbursement toward hotel stays.