Head of Key Accounts, Customer Success at Stripe

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Lead and grow a team of senior CSMs focused on Key Accounts: hire, coach, set goals, run
Own strategic account planning and executive engagement for Key Accounts: define multi-quarter
Set clear goals focused on product distribution and share of wallet gains that tie directly to
Build and scale programmatic account management processes: implement repeatable adoption
Coordinate cross-functional delivery and escalation management in support of annual growth
Own account health, volume forecasting, and growth goals; align Stripe and customer leadership on

15+ years in customer-facing roles with at least 8+ years leading Strategic Customer Success
Experience in payments, or fintech; familiarity with Stripe products is a plus.
Proven experience managing a small portfolio of strategic large customers
Independent, energetic leader with a proven track record of driving organizational change across
Strong programmatic and strategic skills: account planning, project management, stakeholder

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