Head of Operational Strategy

📋 Description

• Set the AI strategy for Operations and own its delivery end to end. Find where AI can remove manual
• Treat automation of operational processes as a core objective. Set targets for the share of work
• Own and build the team that translates operational strategy into a prioritised improvement and AI
• Build a consistent approach to capacity and workforce planning. Develop demand forecasts and
• Lead cross-functional process redesign, focusing on how work moves between functions and where it
• Establish a practical framework for documenting operational controls and coordinating first-line

🎯 Requirements

• Significant experience in operational strategy, transformation or operational excellence in
• A proven record of setting an AI or automation strategy and delivering it in an operational
• Experience building and leading a team of operations managers, analysts, planners or improvement
• A track record of running an improvement portfolio: building business cases, prioritising competing
• Understanding of capacity and workforce planning, including demand forecasting and how to build
• Process improvement expertise (for example Lean, Six Sigma or similar methods) applied across

🎁 Benefits

• Competitive Salary
• Work-Life Harmony (#LI-Hybrid)
• Generous Time Off
• Employee Referral Program
• Comprehensive Health & Pension Benefits
• Workation Wonderland (30 extra days to work remotely)