Head of Operations (Core)

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customer support product operations ai fraud detection operations
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๐Ÿ“‹ Description

  • Drive the entire fraud management and detection across all our product types and at payment process
  • Streamline customer support workflows
  • Oversee the maintenance of our coupon auto apply and app to app operations
  • Partner with finance to ensure we have enough cash on all our providers' account
  • Work cross-functionally with Product and other teams to translate business needs into scalable

๐ŸŽฏ Requirements

  • 3 - 5 years of experience in strategy consulting, mergers and acquisitions, or operations in tech
  • A Master degree from a Tier 1 University
  • Strong problem-solving and analytical capabilities, with the ability to break down complex business
  • Proven ability to design, standardize, and optimize processes across complex or rapidly evolving
  • A strong leadership track record
  • A proactive and persistent mindset, adaptability in a dynamic environment, and a strong interest in

๐ŸŽ Benefits

  • 32 days of paid vacation plus your birthday off
  • Flexible hybrid working scheme
  • Access to a learning budget and internal training
  • Mental health coaching
  • Regular global and local get-togethers
  • Possibility of taking a sabbatical after three years with the company
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