Head of Operations

📋 Description

• Defining and executing operational strategies that enhance efficiency, productivity, and
• Partnering with global leadership to shape and localize operational frameworks and policies
• Continuously identifying and driving process improvement opportunities before they become urgent
• Leading change management initiatives and championing a continuous improvement culture
• Providing strategic oversight for Customer Care and Collections, ensuring high service standards
• Developing tactical plans for customer engagement, retention, and issue resolution

🎯 Requirements

• Bachelor's degree in Business, Operations, Supply Chain, or related field (Master's preferred)
• 8–10 years of progressive operations experience with at least 5 years in senior management roles
• Proven success leading retail and logistics, customer care, and/or telesales operations in
• Strong financial acumen with experience in budget management and cost optimization
• Demonstrated success leading multi-departmental teams and driving operational transformation at
• Experience with ERP systems, inventory platforms, and CRM tools

🎁 Benefits

• Diverse development programs
• Coaching partnerships
• On-the-job training
• Family-friendly policies
• Well-being prioritization
• Flexibility