Head of Operations for eCom DTC brand

📋 Description

• Own end-to-end back-end operations: supply chain, inventory, 3PL, fulfillment, returns, vendor mgmt.
• Build scalable operating systems, processes, and SOPs with clear ownership.
• Establish operational knowledge base in Notion; continuously improve processes.
• Develop inventory systems of record, PO calendars, and visibility processes.
• Create reliable reporting and a single truth source for weekly leadership KPIs.
• Build a team of 4–6 functional leaders and repeatable hiring pipelines.

🎯 Requirements

• At least 3 years in operations for physical product, e‑commerce, or DTC.
• Experience in a high-growth environment, scaling a brand to $20M–$50M revenue.
• Direct experience across supply chain, inventory, 3PL/fulfillment, customer ops, growth teams.
• Proven track record building departments, systems, and reporting infra from ground up.
• Strong Shopify, Notion, spreadsheets, and AI tools (e.g., Claude).
• Analytical, data-driven, with strong org, comms, and execution skills.

🎁 Benefits

• Fully remote position within a distributed team.
• High ownership over operational infra and org development.
• Opportunity to shape supply chain, systems, and processes in a high-growth DTC business.
• Leadership scope to build and develop a team of 4–6 functional owners.
• Potential equity after 12 months, contingent on performance and COO-level criteria.
• Path to COO-level role as leaders take ownership of domains.