Head of Operations for eCom DTC brand

📋 Description

• Own end-to-end back-end operations (supply chain, inventory, 3PL, fulfillment, returns, vendor
• Build scalable operating systems, processes, and SOPs with clear ownership and accountability.
• Establish and maintain an operational knowledge base and continuously improve processes.
• Develop accurate inventory systems and PO calendars to improve visibility and stock availability.
• Build reliable reporting and a single source of truth for leadership metrics.
• Create automated subscription and revenue reporting and a weekly ops scorecard.

🎯 Requirements

• At least 3 years of operations in physical-product, e-comm, or DTC.
• Experience in a high-growth environment supporting a brand generating $20M–$50M revenue.
• Direct experience across supply chain, inventory, 3PL/fulfillment, CS ops, creative, and growth.
• Built a department or operating system from the ground up with reporting.
• Strong knowledge of inventory, PO processes, fulfillment, and vendor relationships.
• Proven hiring, onboarding, and team development capabilities.

🎁 Benefits

• Fully remote position with distributed working model.
• High ownership and autonomy over operational infra and org development.
• Opportunity to directly shape supply chain, systems, hiring, and processes in a high-growth DTC
• Equity conversation after 12 months, contingent on performance and COO criteria.