Head of Processing

📋 Description

• Own processing domain expertise from submission through underwriting readiness.
• Identify repetitive processing work that should be standardized, automated, or eliminated.
• Translate processing workflows, edge cases, and expert judgment into product requirements and
• Build human-review queues, SLAs, escalation paths, and controls for unsupported or ambiguous cases.
• Establish metrics for cycle time, manual touches, aging, exception rates, quality, and automated
• Partner closely with Account Management, Underwriting, Product, and Engineering.

🎯 Requirements

• Significant mortgage processing leadership experience at a scaled lender.
• Strong preference for wholesale mortgage experience.
• Experience operating at hundreds or thousands of loans per month.
• Strong analytical and operational judgment.
• Proven ability to improve throughput, quality, cycle time, or workflow design.
• Comfortable making implicit operational knowledge explicit enough for technical teams to encode.