Head of Product, New Customer Experience

📋 Description

• Own the end-to-end new customer experience, including determining the best way to natively include
• Set and evangelize a strategy for how small businesses discover, evaluate, and start using Gusto
• Create a best-in-class new customer experience which grows the number of small businesses who
• Increase acquisition volume, optimize onboarding conversion, and establish Gusto as the default
• Work closely with Engineering, Design, Data, Marketing, Sales, and Finance to bring the vision to
• Rally cross-functional teams and leaders around a shared onboarding platform strategy

🎯 Requirements

• 10+ years of direct Product Management experience, including 4+ years leading and managing product
• A track record owning a growth, acquisition, or onboarding funnel with direct accountability for a
• Hands-on experience shipping AI-powered customer experiences
• Experience in selling to SMBs, and experience in a multi-product company with shared platforms and
• Experience owning a public web surface (e.g. marketing site, CMS) a plus
• Strong experimentation instincts and the judgment to know when a flat result means iterate and when

🎁 Benefits

• Competitive base pay
• Equity (RSUs)
• Benefits