Head of Production & Run – eRetail & Retail

📋 Description

• Lead Production Operations: Establish and run the Retail & eRetail Production Control Tower
• Resolve Incidents & Prevent Recurrence: Prioritise escalations, lead major incident resolution
• Secure Releases & Critical Events: Validate Go/No-Go decisions, coordinate deployments and
• Align Global Teams & Partners: Coordinate regional stakeholders, product squads and service
• Automate & Optimise Operations: Deploy AI-driven monitoring, automate repetitive tasks and
• Drive Service Performance: Track KPIs and SLAs, improve service quality, and manage vendor

🎯 Requirements

• 15+ years of experience in IT production and operations, including at least 5 years leading
• Proven experience managing business-critical retail and e-commerce platforms in a global
• Strong knowledge of ITIL practices and tools such as ServiceNow, Jira and Confluence; familiarity
• Demonstrated experience managing service providers, contracts and SLA commitments.
• Strong leadership, crisis management and stakeholder engagement skills, with the ability to
• Fluent English; French strongly preferred. ITIL certification is an advantage.

🎁 Benefits

• Flexibility, with remote and hybrid work options (3 days at the client’s office)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts
• Our benefits are tailored to each location. Your Talent Partner will provide full details during