Head of QA & Product Support

📋 Description

• Own QA strategy and execution across the full CloudSEK platform.
• Scale automation coverage: UI, API, contract, performance.
• Build QA for AI/LLM products: evals, checks, regression gates.
• Own L1–L3 product support, SLAs, incident response.
• Build India-primary team with UK-hours overlap for US.

🎯 Requirements

• 10+ years QA/Quality Eng for B2B SaaS (cybersecurity a plus)
• 5+ years people leadership; teams of 10+ (managers/senior ICs)
• Own test automation strategy at scale (UI/API/contract)
• Hands-on with Python, Playwright, Pytest, REST/API automation
• CI/CD with GitHub Actions or Jenkins
• Experience testing AI/LLM features: evals, RAG, agents
• PostgreSQL/MySQL; logs and production debugging with Eng
• AWS and/or GCP; cloud familiarity

🎁 Benefits

• Flexible working hours.
• Food, unlimited snacks and drinks at office.
• Regular team events and activities.
• Equal opportunity employer; diverse, inclusive.