Head of Social Community (Global)

📋 Description

• Define and maintain a consistent, engaging brand voice across social media replies, direct
• Build and grow online communities from the ground up, identifying the most relevant platforms and
• Develop strategies to establish the brand in existing communities, including platforms such as
• Lead social listening across relevant channels, monitoring brand conversations, identifying
• Manage public complaints, sensitive interactions, viral discussions, and other high-visibility
• Establish engagement and escalation playbooks to ensure customer concerns are addressed effectively

🎯 Requirements

• At least 3 years of experience in social media or community management for a consumer-focused
• Demonstrated experience building an online community from scratch and sustaining its growth
• Strong understanding of different online community cultures, moderation practices, and
• Hands-on experience with social listening tools and the ability to turn online conversations into
• Proven ability to manage public complaints, customer escalations, and sensitive brand interactions
• Experience improving customer review volume or ratings, with an understanding of effective

🎁 Benefits

• Fully remote position, open to candidates based outside the United States.
• Generous paid time off, including local public holidays.
• Dedicated tools and experimentation budget from day one.
• Performance incentive bonus for the right candidate, tied to the impact and results of the function.
• Learning stipend to support professional development.
• Opportunity to select the listening and community management tools used by the function.