Lead support operations for Defendec/Reconeyez in Tallinn, Estonia.
Oversee support to drive service excellence and mentor a high-performing team.
Develop strategic initiatives to improve customer satisfaction and process efficiency.
Build and maintain processes across all support channels.
Manage escalations and ensure knowledge transfer from sales to support.

🎯 Requirements

5+ years leading support operations.
Proven track record building and scaling teams.
Experience with ticketing systems and CRM.
Proven ability to implement process improvements for efficiency.
Excellent communication and motivational skills.
Strong analytical skills with data analysis and reporting tools.

🎁 Benefits

Fast growing business.
Fantastic Tallinn office.
Down-to-earth and innovative culture.
Stebby wellness benefit.
Additional vacation and health days.

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