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Set and execute the multi-year strategy and operating model for EMEA TAMSS.
Lead and scale a substantial, distributed EMEA Technical Account Management organization
Own regional outcomes across paid support growth, service delivery, strategic-user health
Determine the regional organization and coverage model, including leadership structure, market
Partner with senior leaders across Sales, Customer Success, Product, Engineering, Support
Work with go-to-market leaders on paid support adoption, renewals, account strategy, staffing, and

15+ years of experience in technical account management, solutions architecture, customer success
A track record of leading substantial, distributed organizations through multiple organizational
Experience setting multi-year strategy and translating it into organizational plans, investment
Experience building trusted relationships with executive business and technical leaders at large
Strong technical and commercial judgment, including the ability to understand complex integrations
Demonstrated success aligning senior leaders with different priorities around a shared strategy.

Head of Technical Account Management, EMEA

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