Head of U.S. Manufacturer Renewals

📋 Description

• Define and execute the US renewals strategy aligned with global objectives and company revenue
• Drive continuous improvement to increase renewal rates, reduce churn, and expand lifetime value.
• Analyze market trends, customer behaviors, and renewal data to inform decisions.
• Lead, mentor, and develop renewal managers and specialists.
• Establish performance metrics and accountability frameworks.
• Collaborate with Sales, Customer Success, Finance, Operations, and Product to align the customer

🎯 Requirements

• 10+ years in Renewals/CS/Account Management or related functions with 7+ years leading managers.
• Executive leadership managing multi-million-dollar renewal portfolios with revenue ownership.
• Proven renewal strategies improving retention and growth.
• Experience coaching high-performing teams through transformation.
• Executive partnerships with Sales, Finance, Product, Ops, Legal.
• Expertise in renewal forecasting, negotiations, contract management, pricing, risk mitigation.

🎁 Benefits

• Comprehensive health plan, including medical, Rx, dental, and vision.
• Flexible spending accounts and Health Savings Accounts.
• Life and AD&D insurance.
• 401(k) with company match. Disability, tuition reimbursement, and more.