Head, Sales Capability

📋 Description

• Lead and Grow Teams: Direct and mentor our training, quality assurance, and product feedback leads, building a high-performing enablement sub-function.
• Own Operational Standards: Establish, monitor, and scale field certification, CSAT, and SLA standards to keep service quality high.
• Bridge Field and Product: Architect and run a structured, continuous "voice of the field" loop into our Product team, ensuring real-world user insights shape the roadmap.
• Set Enablement Priorities: Define and execute strategic roadmap priorities across training, quality, and product feedback.
• Partner with Leadership: Deliver regular, data-driven reporting on field quality and capability trends to the General Manager, turning insights into decisions.
• What success looks like: CSAT >=95%, certified field agents, and reduced customer complaints.

🎯 Requirements

• Required Experience: 8+ years in enablement, operations, QA, or field ops management.
• Track Record: Building and scaling training or QA in high-growth fintech/tech.
• Leadership Experience: Leading cross-functional initiatives across product, ops, and commercial.
• Preferred Experience: Digital learning platforms, CX tools, or CRM systems.
• Industry Background: Fast-paced, regulated industries (payments, banking, digital finance) preferred.
• Education: Master’s degree or relevant cert in business, HR, or ops management preferred.

🎁 Benefits

• Competitive compensation, benefits, and career growth opportunities.
• Collaborative culture focused on professional development and learning.