Agile Defense, Inc.

Provide service desk support to customer IT groups for unclassified and classified services
Monitor and respond to support requests via phone, email, and ticketing system, ensuring tracking
Collaborate with IT team to escalate complex technical issues
Document, assess, track, and resolve incidents, problems, and service requests per Incident and
Coordinate with Customer Representatives to resolve events, incidents, and problems affecting
Collaborate with client to resolve network-related incidents, including Install, Move, Add, and

🎯 Requirements

Minimum of 2 years of experience in help desk or technical support role
Experience with Windows operating systems
Experience with Microsoft Office Suite
Experience with Remedy Ticketing System
Strong analytical and problem-solving abilities
Excellent verbal and written communication skills

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