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2 days ago
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Full time
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windows microsoft office itil incident management remedy

📋 Description

  • Provide service desk support for unclassified and classified services.
  • Monitor and respond to requests via phone, email, and ticketing system.
  • Escalate complex issues; document, track, and resolve incidents per ITIL PM.
  • Coordinate with Customer Representatives on events and problem management.
  • Resolve network events with Install/Move/Add/Change services and fixes.
  • Verify resolution with customers; post-incident reports and metrics.

🎯 Requirements

  • 2+ years in a help desk or technical support role.
  • Strong analytical and problem-solving skills.
  • Excellent communication with non-technical users.
  • Experience with Windows OS, Microsoft Office, Remedy.
  • IAM I certifications: CAP, CND, Cloud+, GSLC, Security+ CE.
  • ITILv4 knowledge (desired).
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