Help Desk Engineer

📋 Description

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Register, classify, and follow up on tickets using internal processes.
• Escalate complex issues to 2nd line support when needed.
• Contribute to documentation, knowledge base articles, and service catalog improvements.
• Identify and document workarounds and recurring issues.

🎯 Requirements

• 2-3 years of experience in an IT Service Desk, Help Desk, or End User Support role.
• Basic experience in a Service Desk or IT support role is expected.
• Candidates must possess strong communication skills in English, French, and Spanish.
• Solid troubleshooting skills, especially with Windows and Microsoft 365.
• A strong customer service mindset and initiative to resolve issues efficiently.
• A proactive, 'can-do' attitude and the ability to thrive in a fast-paced environment.

🎁 Benefits

• Opportunity to work on impactful, global IT projects within a collaborative and international
• Exposure to business-critical systems.
• Continuous learning opportunities.
• Professional growth opportunities.
• Hybrid work model (3 days in office, 2 days from home).