Help Desk II Livello

📋 Description

• Provide second-level IT support on-site and remote for users
• Manage service requests via ITSM in line with SLAs
• Install, configure and replace PCs, notebooks, printers and peripherals
• Install/update Windows, Microsoft 365/Office 365 and business apps
• Manage users, groups and permissions via Active Directory
• Support software distribution and endpoint management via SCCM

🎯 Requirements

• 6+ months experience in IT Support/Help Desk/Workplace Support
• Good knowledge of Windows and Microsoft 365
• Knowledge of Active Directory and user/group/permission management
• Basic SCCM knowledge and endpoint management tools
• Basic networking knowledge and troubleshooting
• Fluent English (B1+); problem solving, autonomy, user-focused

🎁 Benefits

• Headquarters: Viareggio; secondary site La Spezia (roughly one day/week)
• Full-time, on-site at client sites
• Working hours: Mon-Fri, 9:00-18:00 or 8:00-17:00
• Contract: apprenticeship professionalizing with salary from €22,000/year plus meal vouchers