Help Desk Manager

📋 Description

• Lead help desk operations, establish support priorities, and manage technical troubleshooting and
• Provide advanced Tier II and Tier III technical support for complex hardware, software, networking
• Diagnose and resolve technical incidents, outages, and system performance issues through remote
• Evaluate incident severity, complexity, and mission impact to determine appropriate prioritization
• Collaborate with platform engineers, developers, and cybersecurity teams to troubleshoot recurring
• Review system configurations, installations, and service changes to ensure successful deployment

🎯 Requirements

• Bachelor's degree with 2–4 years of relevant experience, Master's degree with 0–2 years, or high
• Demonstrated experience in technical support, help desk operations, IT service management, or
• Experience coordinating technical support teams, managing incident priorities, and overseeing
• Advanced troubleshooting skills across computer hardware, operating systems, enterprise
• Experience providing Tier II and Tier III technical support for complex systems and production
• Strong understanding of incident management, root-cause analysis, problem management, and service

🎁 Benefits

• Highly competitive salary
• Fully covered healthcare, dental, and vision coverage
• 401(k) and company match
• Take as you need PTO + 11 paid holidays
• Education & training benefits
• Generous Referral Bonuses