Help Desk Operations Manager, Partner Revenue Strategy & Operations

📋 Description

• Lead the Partner Help Desk team and foster a positive culture.
• Train and mentor team members for growth.
• Oversee Partner Deal Registrations, partner agreements, and portal issues.
• Analyze current help desk workflows and identify improvements.
• Develop documentation and implement best practices.
• Manage escalated cases and coordinate cross-functional escalations.

🎯 Requirements

• 3+ years in help desk/support function (case queues)
• 3+ years in partner operations/programs
• 1+ year in managerial role leading a team
• 2+ years with process improvement
• 2+ years experience with CRM systems, preferably Salesforce
• Strong training, coaching, and feedback skills

🎁 Benefits

• Competitive pay based on work performed
• Health coverage for you and your family
• Flexible locations and schedules for many roles
• Generous vacation days each year
• Up to $2,000 donated match (local currency equivalent)
• Up to 40 hours per year for volunteer projects