Barbaricum

201-500
46 jobs posted

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Help Desk Representative (Pre-Award)

Added

11 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

jira help desk itil servicenow itsm

📋 Description

Oversee daily help desk operations and IT support services
Manage teams across cloud and on premise environments
Ensure SLA compliance and monitor service performance
Coordinate with technical and business stakeholders
Maintain customer service excellence and manage user expectations
Handle incident resolution with strong troubleshooting

🎯 Requirements

ITIL-based IT service management knowledge
Lead and manage technical support teams
Troubleshooting methodologies and incident resolution
Ticketing platforms JIRA, ServiceNow
SLA compliance and service performance tracking
Bachelor's degree in IT or CS or 3+ years related experience

🎁 Benefits

EEO commitment to equal opportunity employment

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