Added
15 days ago
Type
Full time
Salary
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Related skills

help desk itsm active directory microsoft 365 it support

📋 Description

  • Provide second-level (L2) technical support on-site and remotely, handling hardware, software and
  • Manage corporate workstations, including installation, configuration, replacement and maintenance
  • Manage and resolve tickets via ITSM platforms, performing appropriate escalations to specialist
  • Provide support on Windows 10/11 operating systems, Microsoft 365 and mobile devices.
  • Perform operational activities on Active Directory, Entra ID and Microsoft Intune.
  • Support software distribution and configuration activities using tools such as SCCM.

🎯 Requirements

  • At least 2 years of experience in Help Desk, IT Support or second-level Workplace Management.
  • Excellent knowledge of Microsoft Windows operating systems and good familiarity with the Apple
  • Excellent knowledge of the Microsoft 365 / Office 365 suite.
  • Operational knowledge of Active Directory and SCCM.
  • Experience using ITSM ticketing systems.
  • Troubleshooting skills for hardware, software and peripherals.
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