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6 days ago
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Full time
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Related skills

okta windows google workspace macos zscaler

📋 Description

  • First point of contact for IT issues via Jira, email, Slack.
  • Diagnose macOS and Windows hardware/software issues.
  • Support desktop apps, browsers, and productivity tools.
  • Manage onboarding, provisioning, and termination across systems.
  • Monitor Cisco Meraki devices and support video conferencing.
  • Document troubleshooting steps and system configurations.

🎯 Requirements

  • 3+ years in IT Helpdesk or Technical Support.
  • Expert-level macOS; strong Windows 11 experience.
  • Jira Service Management or other ticketing systems.
  • Google Workspace administration experience.
  • Okta, Zscaler, and Cisco Meraki knowledge.
  • Video conferencing/collaboration tools (Zoom, Google Meet, Teams).
  • Networking basics: DNS, DHCP, TCP/IP, VPN.
  • Excellent troubleshooting, communication, and customer service.
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