Help Desk Specialist I

📋 Description

• Provide Tier 1-2 IT support for macOS/Windows laptops and apps.
• Use Jamf Pro (Mac) and Workspace One (Windows) to manage devices.
• Troubleshoot Google Workspace apps (Gmail, Calendar, Drive) and config.
• Wipe/reimage/restore Macs; Druva backup experience preferred.
• Use Jira Service Management; document work clearly; update Confluence.
• Collaborate with US IT and Security; some Pacific Time meetings.

🎯 Requirements

• 1-2 years IT support experience, ideally in software or SaaS.
• Strong macOS/Windows support; Jamf Pro and Workforce One for device mgmt.
• Familiar with Google Workspace admin tools and troubleshooting.
• Experience with Druva or cloud backup/restore solutions is a plus.
• Basic Okta or identity management knowledge is a plus.
• Excellent communication; able to work independently; remote-friendly; English.

🎁 Benefits

• Competitive pay, health and life insurance, and retirement plan.
• Paid leave: annual leave, holidays, parental leave, life events, year-end break.
• Benefits for growth and wellbeing, including work from home funds and wellness checks.
• A varied and challenging role in a global company.
• Supportive colleagues who share your passion.