Sutherland

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Sutherland

Help Desk Support - ServiceNow

On site

Engineering

Added

31 minutes ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

okta google workspace workday servicenow mac

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📋 Description

The IT Support Specialist (Tier 1) provides first-line support for end-users, resolving Level 1
Monitors, operates, and troubleshoots hardware, software, and access management to ensure staff
Performs ticket management, remote technical support, system health checks, device configuration

🎯 Requirements

Advanced English level (B2+)
2+ years in enterprise IT customer/app support (remote preferred)
Hands-on ServiceNow usage for tickets, assets, and KBs
Core systems: Okta, Google Workspace, Workday, JAMF
Foundational networking knowledge; remote Mac/Chromebook support
Excellent communication skills; team-oriented and able to work in distributed environments

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