Encode Inc

11-50
8 jobs posted

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Encode Inc

Help Desk Support Services Specialist

On site

Customer Support

Added

2 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Save Job

Related skills

communication ms office customer service help desk itil

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📋 Description

Fielding user communication
Completing other non-ticket duties as assigned by Service Desk Management
Abiding by Service Desk policy, processes, scheduling and metrics

🎯 Requirements

Active Secret Clearance
Service/help desk or customer service support
Strong written and verbal communication
ITIL Foundation, MS Office, help desk software (ServiceNow preferred)
Earn ITIL v3 Foundations within 90 days of hire
Bachelor's degree required

🎁 Benefits

Remote work days
Casual attire
Bagel Tuesdays
Team building events
In-office cornhole games

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