Help Desk Support Specialist (Mexico)

📋 Description

• First point of contact for IT issues; troubleshoot, resolve, and manage user access.
• Set up hardware/software; support onboarding; maintain IT documentation.
• Support a remote workforce with structured troubleshooting and clear communication.
• Use ticketing systems and knowledge bases; escalate issues when needed.
• Own issues end-to-end; document steps and communicate findings.
• Contribute to IT process improvements and team knowledge sharing.

🎯 Requirements

• Excellent communication and attention to detail.
• Strong information gathering, troubleshooting, and documentation.
• Able to work independently; comfortable with ambiguity.
• Experience supporting non-technical users; patient, customer-focused.
• Experience with IT ticketing systems and onboarding.
• Familiarity with Okta, Google Workspace, Jira, Confluence, Zoom, Intune, JAMF.

🎁 Benefits

• Remote-first role with flexible work options.
• Competitive compensation with pay transparency.
• Opportunities for training and growth in IT.