Receive, triage, and respond to inbound tickets via phone, email, and ticketing system.
Diagnose and troubleshoot basic hardware, software, networking, and connectivity issues.
Support remote desktop sessions and basic AD tasks (Active Directory/Azure AD) under guidance.
Document interactions, steps, and resolutions in the PSA/ticketing system.
Escalate complex issues to senior engineers with clear handoff notes.
Assist with onboarding and offboarding, device setup, and access provisioning.

🎯 Requirements

Genuine IT passion and desire to grow within an MSP.
Basic knowledge of Windows 10/11, Microsoft 365, and common business apps.
Foundational understanding of TCP/IP, DNS, DHCP, and VPN.
Strong written and verbal communication with a customer-first mindset.
Ability to follow processes, take direction, and escalate appropriately.
Availability Monday–Friday, 8:00 AM – 5:00 PM PST.

🎁 Benefits

Vetted employers, competitive pay, and growth opportunities.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot