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2 hours ago
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Full time
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microsoft office windows 10 active directory teams sccm

📋 Description

  • Complies with ticket procedures, creating tickets immediately when contact is made with the
  • As part of an enterprise help desk team, handles daily maintenance and monitoring of managed
  • Comply with all ticket and call center metrics (measured in daily reports).
  • Review tickets assigned daily and keep customers up to date on any and all changes.
  • Support client voice issues, to include VoIP and SIP services.
  • Staff 'split / rotational' Client Service Center (Help Desk) phone shifts (coverage windows for

🎯 Requirements

  • Secret Level DoD Security Clearance - required (ability to get clearance with waiver possible if
  • CompTIA Security+ certification - required (valid certification on day one of employment)
  • High School Diploma and 1-5 years of experience
  • CompTIA A+, and CompTIA Network+ certifications desired.
  • ITIL certification desired
  • Windows Desktop Operating Systems (Windows 10)
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