Helpdesk Administrator

📋 Description

• Utilize remote support tools to diagnose, troubleshoot, and resolve technical issues faced by
• Monitor, respond to, and manage helpdesk tickets to ensure the timely resolution of issues
• Address and resolve hardware malfunctions and software issues, ensuring minimal downtime for
• Assess employee issues and properly escalate tickets as needed
• Maintain and update IT documentation, including end-user guides, troubleshooting guides, and system
• Work closely with other IT team members on complex issues, projects, or IT initiatives

🎯 Requirements

• Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently
• Solid understanding of security best practices for corporate environments
• Excellent communication and interpersonal skills, with the ability to effectively convey technical
• Effective time management and organizational skills, with the ability to prioritize tasks and
• Foundational knowledge of Windows 10/11 and macOS operating systems
• Experience with Google Workspace (formerly G Suite)

🎁 Benefits

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans