HelpDesk Engineer II

📋 Description

• Serve as the primary escalation point for Tier 1 tickets requiring advanced diagnosis of hardware
• Own complex incidents end-to-end: triage, root cause analysis, resolution, and documentation.
• Identify recurring issues and drive permanent fixes rather than repeated workarounds.
• Administer Jamf Pro for macOS enrollment, configuration profiles, patch management, and compliance
• Administer Microsoft Intune for Windows device management, policy enforcement, and application
• Manage Microsoft Entra ID (Azure AD): user/group provisioning, conditional access policies, and

🎯 Requirements

• 3–5 years of IT support experience, including 1+ years at Tier 2 or higher.
• Hands-on administration experience with Jamf Pro, Microsoft Intune, and Microsoft Entra ID (Azure
• Experience administering SaaS platforms such as Zoom, Slack, and Jira Cloud.
• Strong troubleshooting skills across macOS, Windows, and common enterprise hardware/peripherals.
• Excellent interpersonal and customer-service skills; able to translate technical issues for
• Experience supporting A/V equipment and live/hybrid events preferred.

🎁 Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan