Helpdesk Support Agent

📋 Description

• Provide guidance and troubleshooting support to internal teams on business applications.
• Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
• Escalate complex issues to Product Management, O2C, Deal Desk, and Systems Engineering.
• Document and tag interactions to support process improvement and reporting.
• Collaborate with internal teams to ensure a seamless support experience.
• Stay updated with system changes and best practices through training.

🎯 Requirements

• Proven experience with Salesforce and NetSuite is essential.
• 2-3 years of live chat customer service experience.
• Familiarity with sales processes and business applications.
• Proficiency with Zendesk, Slack, and admin tools.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

🎁 Benefits

• Fully remote position with a 40-hour fixed schedule.
• Shifting schedule; often afternoon or night with flexibility.
• Company culture with good work-life balance.
• Follows US Central Time.
• Equipment provided.
• HMO + 13th month pay.