Agile Defense, Inc.

Provide local area network support for desktop-related issues, including software installation and
Identify, research, and resolve technical problems related to user workstations, software, and
Deliver Tier II support to end users for PC, server, or mainframe applications and hardware.
Support up to 100 global users of the JWICS system.
Monitor and respond to hardware, software, and network issues.
Provide support for and assist with Continuity of Operations Plans (COOP).

🎯 Requirements

DoD 8570 Level II certification
3 Years of Desktop Support Experience
Experience with Windows 11 installation and troubleshooting
Experience with imaging devices
Active Top Secret security clearance to start
ITIL Foundation (v3) or greater (desired)

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