Helpdesk System Administrator

📋 Description

• Manage full hardware lifecycle: procurement, setup, inventory, shipping
• Onboard/offboard users: accounts and equipment access
• Provide helpdesk support across the org (Zoho Desk) in English and Ukrainian
• Manage access for 100+ services: audits, renewals, invoices
• Support security basics: access control, phishing prevention
• Document work and improve IT processes and knowledge base

🎯 Requirements

• Confident macOS user; curious about Apple ecosystem
• Hands-on IT experience — helpdesk, internship, or technical degree
• English: B1–B2 level
• Networking fundamentals (OSI model, protocols) and troubleshooting
• Self-organized; plan your day and prioritize requests

🎁 Benefits

• Fully remote with flexible schedule
• Salary in USD
• Mentor from senior IT Ops specialist
• Hands-on with 100+ tools: Google Workspace, Slack, ABM, Zoho Desk
• Build a complete sysadmin skill set for future opportunities