Helpdesk Technician - Tier 1

📋 Description

• Answer calls at the Tier 1 Help Desk.
• Create a Remedy incident for every call answered.
• Provide mobile support and manage user accounts (AD) as needed.
• Assist clients with hardware and software issues by phone.
• Coordinate with the team for rapid response and follow-ups.
• Ensure VIP calls are responded to immediately.

🎯 Requirements

• Active DOD Public Trust clearance.
• Active CompTIA Security+ CE certification.
• Bachelor's degree with 4+ years’ or HS with 8+ years relevant experience.
• Superior customer service skills; strong service orientation.
• Excellent verbal communication; comfortable on the phone.
• Knowledge of IT networks, systems, and methodologies.

🎁 Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Growth via trainings, certifications, memberships, and mentorships
• Medical, dental, vision, 401(k) with company match
• Flexible PTO, holidays, parental and military leave
• Rewards and wellness programs