Helpdesk Technician - Tier 1

📋 Description

• Answer service calls, tickets and emails coming into the call center. Create a customer incident in
• Provide Mobile Support, adding and deleting users to the client network as well as other AD HOC
• Assist clients with hardware and software support via telephone.
• Coordinate with team to ensure rapid response times and follow-up with customers.
• Ensure that all VIP calls are responded to immediately.
• Develop professional working relationship with customer to better understand business needs.

🎯 Requirements

• 2+ years IT support experience, preferably in the public sector.
• Active HDI Customer Support Representative certification (must obtain Google IT Support
• Active Secret clearance or higher.
• Must have High School diploma or higher degree.
• Superior customer service skills; strong desire to provide the highest quality of service.
• Superb verbal communication skills; comfortable working on the telephone.