Host Account Manager

📋 Description

• Own and manage a dedicated portfolio of PadSplit hosts, serving as their primary named point of
• Provide the right information at the right time, becoming a partner and strategic advisor of
• Build proactive, trust-based relationships that reduce churn and increase host lifetime value
• Conduct regular performance check-ins, including structured reviews aligned to host goals and
• Drive host accountability on key metrics including attainable occupancy, bookability flags
• Partner with hosts on portfolio growth, including conversations about adding new properties and

🎯 Requirements

• 3+ years of account management, customer success, or high-touch client relationship experience
• Background in real estate, property management, hospitality, or a platform-based marketplace is
• Ability and willingness to develop deep working knowledge of PadSplit's product, fee structures
• Proven ability to manage a large book of relationships with a proactive, not reactive, approach
• Comfortable using data to tell a story and drive a conversation
• Ability to analyze incomplete or conflicting information, apply policies thoughtfully in nuanced

🎁 Benefits

• Fully remote position
• Competitive compensation package including an equity incentive plan and company-wide bonus
• National medical, dental, and vision healthcare plans
• Company provided life insurance policy
• Optional accidental insurances, FSA, and DCFSA benefits
• Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays