Website Customer Support: Own client support requests via ticketing system.
Website Template Spin-Up: Build sites from Poetic templates; flag missing content.
Collaboration and QA: Coordinate with internal teams to QA and improve templates.
Customer service: Communicate status, blockers, and suggestions to clients.
Continuous Improvement: Suggest process or product improvements where possible.

🎯 Requirements

Experience with website Content Management Systems (CMS) preferred.
Keen eye for detail to ensure every project reflects our commitment to excellence.
Willingness to learn and expand one's skill set.
Strong time management; ability to juggle tasks and priorities.
Natural inclination toward customer service and client-first mindset.
Ability to adapt and grow within a dynamic, fast-paced environment.

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