HR Shared Service Customer Service Specialist

📋 Description

• Handles all incoming queries into the HR Shared Services Center and utilizes internal tools to
• Creates cases for all incoming inquiries to the HR Shared Services Center and strives to assist the
• Follows case management guidelines around customer notification, resolution and documentation.
• Escalates time sensitive and/or high impact inquiries to a Senior Specialist, supervisor or manager.
• Responds, resolves and/or distributes customer inquiries to the appropriate team or team member for
• Responsible for responding and resolving general HR, payroll, benefit and leave inquiries.

🎯 Requirements

• Master’s degree in HR, Business Administration, or related field is preferred.
• 1-3 years of experience in HR Shared Services, customer service, or a similar support role within a
• Exceptional customer service skills with the ability to effectively resolve user and customer
• Strong problem-solving skills with a knack for identifying and resolving issues efficiently.
• Excellent verbal and written communication skills, capable of conveying information clearly and
• High level of organizational skills, with the ability to manage multiple inquiries and tasks

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)