Primary point of contact for grievances, conflicts, and escalations on the floor
Independently handle POSH complaints, retaliation concerns
Build trust so employees feel safe raising issues early
Advise floor managers on performance, attendance, and disciplinary matters
Provide real-time guidance during night shift when issues can't wait
Drive retention and engagement strategies suited to a night-shift environment

🎯 Requirements

8–10 years of HR experience, with strong hands-on employee relations exposure — ideally in BPO or
Demonstrated experience independently handling POSH investigations and retaliation cases
Working knowledge of Indian labor law, POSH Act, and shift-based compliance
Night-shift / 24x7 operations experience preferred
Sound judgment and comfort operating independently
Bachelor's required; MBA/Master's in HR or related field preferred

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