Hub Operations Associate

📋 Description

• Onboard new shops and manage weekly ordering flows.
• Support printing, packing, and fulfillment processes.
• Monitor churn risk signals and take proactive actions with the Hub Lead.
• Manage predictive ordering workflows and confirm weekly orders with shops.
• Resolve order changes and last-minute issues quickly.
• Coordinate with Warehouse Manager to stage orders for fulfillment.

🎯 Requirements

• Strong attention to detail and bias for action.
• Customer-first mindset; solve problems before escalation.
• Able to juggle multiple workflows in a fast-paced ops env.
• Clear communicator with customers and internal teams.
• Reliable, hands-on, and adaptable to needed tasks.